Refund policy

Return & Refund Policy — The Northern Exchange

Last updated: 13 September 2026

1. Overview At The Northern Exchange we sell three types of products: preloved secondhand clothing, collectable items, and brand-new goods fulfilled via our dropshipping partners. Our return policy varies by product type as outlined below.

2. Secondhand & Preloved Clothing All secondhand items are sold as described. We make every effort to accurately detail the condition, sizing, and any signs of wear in each listing. Due to the nature of preloved goods, all sales are final unless an item is significantly not as described. If you believe your item was misrepresented, please contact us within 48 hours of delivery.

3. Collectable Items Collectables are high-value items and are carefully described and photographed. Returns are accepted within 14 days of delivery if the item is not as described or arrives damaged. Items must be returned in the same condition as sent, with original packaging where applicable. Return postage costs are covered by us in the event of an error on our part.

4. Brand New / Dropshipped Items New items fulfilled by our dropshipping partners are covered by your statutory rights under the UK Consumer Contracts Regulations 2013. You may return unused, unopened items within 14 days of receipt for a full refund. Return postage is the buyer's responsibility unless the item is faulty or not as described.

5. How to Request a Return Please email us at support@thenorthernexchange.com or use the contact page on our website. Before sending any item back. We will respond within 2 business days with return instructions. Items sent back without prior authorisation may not be accepted.

6. Refund Processing Approved refunds will be issued to your original payment method within 5–10 business days of us receiving the returned item. We will notify you by email once processed.

7. Faulty or Damaged Items If any item arrives faulty or damaged, please contact us within 48 hours with photos. We will arrange a replacement or full refund including return postage at no cost to you.

8. Multi-Platform Orders If you purchased via Vinted or eBay, please follow the returns process on those platforms as their own buyer protection policies apply.