Shipping policy

Shipping Policy — The Northern Exchange

Last updated: 13 September 2026

1. Overview We ship across the UK and may offer international shipping on selected items. Shipping times and costs vary depending on the type of product ordered, as outlined below.

2. In-House Items (Secondhand Clothing & Collectables) Items dispatched directly by us are processed and shipped within 2–5 working days of your order being placed. You will receive a dispatch confirmation email with tracking information once your order is on its way.

  • Standard UK delivery: 2–4 working days after dispatch
  • Tracked and signed-for options are available at checkout for higher-value items
  • Collectables and fragile items are securely packaged to ensure safe delivery

3. Dropshipped Items (Brand New Products) Some products are fulfilled directly by our supplier. Delivery timescales for these items may differ and will be clearly stated on the product listing page. Typical delivery times are 3–7 working days within the UK. You will receive tracking information directly from our supplier where available.

4. Combined Orders If your order contains both in-house and dropshipped items, they may arrive in separate parcels and at different times. We will notify you if this applies to your order.

5. Shipping Costs Shipping costs are calculated at checkout based on the item type, weight, and delivery destination. Free shipping thresholds may apply and will be displayed on the product page or at checkout.

6. International Shipping Selected collectable and clothing items may be available for international shipping, primarily via eBay. Orders placed through The Northern Exchange website are currently UK-focused. Please contact us if you require international delivery on a specific item.

7. Delays & Lost Parcels Once an order has been dispatched, delivery is handled by third-party couriers. We are not responsible for delays caused by the courier, but we will do our best to assist in resolving any issues. If your parcel appears lost, please contact us within 14 days of your expected delivery date and we will investigate on your behalf.

8. Incorrect Address Please ensure your delivery address is correct at the time of ordering. We are unable to redirect parcels once dispatched. If a parcel is returned to us due to an incorrect address, re-delivery charges may apply.

9. Contact Us Please email us at support@thenorthernexchange.com or use the contact page on our website.